We’re in the midst of a tectonic shift that is bringing together offline and online experiences for consumers. The pandemic has forced companies large and small to accelerate the pace of digital transformation, bringing solutions to market that might have taken another 5-8 years otherwise—there’s simply no going back to how things were before COVID-19.
The companies that will grow and thrive understand it’s ultimately about creating a great, frictionless customer experience. Therefore, it’s never been more important to invest in your digital channels and enhance the overall customer experience to maximize revenue while shaving costs.
The CMO council found that customers consider the most important attribute of a good customer experience to be a fast response time. The second-most important attribute is consistency of response across channels. In addition, the Forrester Customer Experience Index 2020 Report noted, “Even a minor improvement to a brand’s customer experience quality can add tens of millions of dollars of revenue by reducing customer churn and increasing share of wallet.”
Our solutions are designed to help you tackle your CX challenges and make an immediate impact to both your bottom line and customer experience while complementing your existing email marketing and customer experience management platforms.
Archiver
- Saves a copy of every email, text, or direct mail piece sent to your customers
- Gives your customer care team the ability to quickly find campaigns and see them through your customers’ eyes
- Reduces resolution time on marketing message inquiries from 2-5 days to less than a minute, all while significantly improving your customer satisfaction scores
Sageflo
- Empowers distributed teams to send approved, consistent, and compliant communications
- Builds enterprise campaigns without coding
- Streamlines your build process to get campaigns out the door in minutes instead of days
- Gets more done with fewer resources
If your current email technology is not meeting all your needs or you’re ready to take your CX to the next level, Sageflo has a solution that can help today.
Not sure how we can help? Take our CX Survey, contact us to learn more, or schedule a demo.
