Many organizations struggle to deliver basic, much less outstanding, customer experiences. One primary pain point is customer care teams trying to help customers with a marketing communication issue.
For example, the simple task of looking up and resending an email or text can be incredibly complicated, costly, and time consuming—often involving multiple teams and taking several days to resolve. But with Sageflo Archiver, finding and resending emails and texts couldn’t be simpler. All you have to do is enter a unique customer ID or email address, and you’ll instantly see the customer’s complete communication history, sorted by send date, including each specific email and text message previously sent to them. You can download or resend any message to the customer with a simple click of a button.
This means Archiver takes the guesswork out of which messages customers have received from you and how they’re engaging. Your entire organization from care teams to leadership can now lookup, review and resend any and all messages that were sent to an individual subscriber and understand that customer’s journey instantly. Brands using Archiver have more satisfied customers with better CSAT scores because it gives customer service teams the tools they need for quick, first-call resolutions—often in less than 90 seconds.
Researchers from CEB have found that, “Reducing the amount of effort a customer has to do to get their problem solved is a higher indicator of customer loyalty than delight. By acting on this insight and removing obstacles for the customer, they found companies can reduce customer service costs and attrition rates.”
Archiver is the perfect tool to help accomplish all this and more:
- Save time and money versus building and maintaining an internal solution
- Drive more revenue by improving team productivity and customer loyalty
- Improve critical metrics such as NPS, CSAT and CLTV
- Enhance communications and data sharing across teams
- Boost team morale resulting in improved customer satisfaction
- Easily integrates with the leading marketing automation and customer experience management platforms
Designed to easily integrate and boost the capabilities of your enterprise email technology, Sageflo solutions will help take your CX to the next level.
Not sure how we can help? Contact us to learn more or schedule a demo.
